AstroVetro Refund Policy

At AstroVetro, we value your satisfaction and aim to provide high-quality products and services. However, as an energy-based business, we have specific policies regarding refunds and returns.
 

Refunds:

Currently, we do not offer refunds or returns on our products or services. We encourage you to be absolutely sure about your purchase before proceeding.

Returns:

The only exception to our no-refund policy is if your item is damaged during transit. In such cases, we are committed to resolving the issue promptly.

Damaged Item During Transit:

If you receive a damaged product due to transit issues, we have two options for resolution:

Manual Refund: We will issue a refund to your source account via UPI ID.

Replacement: We will send a replacement item with the next batch of orders.

To Avail Refund or Replacement:

To ensure a smooth process, please follow these steps:

Video Proof: Have a video recording of yourself opening the package. Ensure the damaged product is clearly visible in the video.

Close-Up of Damage: Provide a close-up view of the damaged product in your video.

Proof of Damage during Transit Requirement:

Please note that we require proof of damage during transit as a mandatory step to initiate a refund or replacement. This policy is in place to avoid any misunderstanding or miscommunication.

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We appreciate your understanding and cooperation in adhering to these guidelines for refunds and returns. Your satisfaction remains our priority, and we are dedicated to resolving any issues related to damaged items during transit.